Air Canada flight attendant seen shouting at a passenger inside a flight bound for Montreal. (Image: X/@fl360aero)
The passenger, who was unseen in the now viral video, had requested a blanket but the crew member lashed out at them.
An Air Canada flight flying from Morocco’s Casablanca to Canada’s Montreal was cancelled after a member of the crew went into meltdown mode after a flyer requested a blanket.
The incident occurred aboard Flight AC73 on Friday, as per a video shared by aviation-related account @fl360aero on X. The video shows the attendant gesturing angrily while yelling at an unseen passenger, speaking in French and English.
Air Canada hostess has a meltdown after customer asked for blanket. The planes can get very cold, this was a legit ask.Look at her attitude. In customer facing roles like hostess, you cannot have ego. This is wrong of her.
No need to be so angry and crazy in mid air! pic.twitter.com/LxEhAbU2b1
— trader (@TicTocTick) July 29, 2024
“You will behave or we will get off! I don’t want any bullying against my crew!,” the flight crew member could be heard saying.
“Everyone behave! Be quiet … or you’re getting off,” the crew member said, as she refused to get the captain. A report by CTV News said the flight was cancelled.
A different crew was brought in to take the passengers to their destination on Sunday, the broadcaster said. It further added that the passengers would receive compensation for both the delay and the incident that happened aboard the plane.
“It is under review, and we will take appropriate action. We apologise to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada. We are taking this incident very seriously,” the airline’s spokesperson Christophe Hennebell said.
On Sunday, a United Airlines flight was diverted due to a “biohazard” incident that caused crew members to vomit and passengers to request masks.
The flight, en route from Houston’s George Bush Intercontinental Airport to Boston, had to make an emergency landing in Washington, DC. The diversion was necessary for a thorough cleaning after a passenger fell ill, the airline informed.
